Course Duration and Structure
This is an intensive 2 day course that includes the official (EXIN) exam. It is instructor-led and classroom-based.
The objectives of the course are:
- To understand the main concepts, processes, functions, benefits and challenges of ITIL
- To gain insight into the holistic Service Lifecycle approach at the heart of ITIL and its close association with business strategy
- To understand how the ITSM processes and functions can help achieve business excellence
- To prepare participants for the ITIL Foundation Certificate examination.
The following Modules are included in this course:
Module 1 – Introduction
Module 2 – Service Lifecycle
Module 3 – Service Management as a Practice
Module 4 – Key Principles, Models and Concepts
Module 5 – Lifecycle Phases
► Service Strategy
► Service Design
► Service Transition
► Service Operation
► Continual Service Improvement
► Integration of the 5 Core Processes
Modules 6 – Service Capabilities
► Service Offerings and Agreements
► Planning, Protection and Optimization
► Release, Control and Validation
► Operational Support and Analysis
Module 7 – Service Management Technology
Who Should Attend?
The ITIL Foundation course is designed for all those who have some responsibility for the design, delivery, support or operation of IT services and who would benefit by obtaining a good general understanding of IT Service Management best practices.
Benefits of Attending
The course aims to help students leverage ITIL concepts and practices in their daily work, while success in the examination allows them to progress – through the ITIL Service Capability and/or the ITIL Service Lifecycle modules – to achieving their ITIL Service Management Expert accreditation.
The ITIL Exam may include the following test formats:
► Multiple-choice single answer
► Multiple-choice Multiple answer
Exam Duration: 60 Minutes (40 questions)
Deliverables: Accredited Training Material, EXIN Login, Mock Exams, Lunch & refreshment.