ITIL Planning, Protection & Optimization

20,000.00

ITIL Planning, Protection & Optimization

Planning, Protection and Optimization (PPO) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

Category:
The ITIL Certificate in Planning, Protection and Optimization is intended to enable the holders of the certificate to apply PPO practices during the service management lifecycle and specifically in the following key ITIL process and role areas:

► Capacity management
► Availability management
► IT service continuity management (ITSCM)
► Information security management
► Demand management

Insights about ITIL Planning, Protection and
Optimization Training Courses


Course Objective
Target Candidate
Exam Pre-requisites
Exam Format

Syllabus of Planning, Protection and Optimization Training Course


    • IIntroduction to PPO
    • Capacity Management
    • Availability Management
    • IT Service Continuity Management
    • Information Security Management
    • Demand Management
    • PPO Roles and Responsibilities
    • Technology and Implementation considerations
  • Summary, exam preparation and direct studies

Course Outline:


Learning Unit PPO01: Introduction to planning, protection and optimization
Learning Unit PPO02: Capacity management
Learning Unit PPO03: Availability management
Learning Unit PPO04: IT service continuity management (ITSCM)
Learning Unit PPO05: Information security management
Learning Unit PPO06: Demand management
Learning Unit PPO07: Planning, protection and optimization roles and responsibilities

Learning Objectives:


Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:
► Service design in PPO and lifecycle context
► Processes across the service lifecycle pertaining to the practice elements within planning, protection and optimization
► Capacity management as a capability to realize successful service design
► Availability management as a capability to realize successful service design
► IT service continuity management as a capability to support overall business continuity management
► Information security management as part of the overall corporate governance framework
► Planning, protection and optimization roles and responsibilities
► Technology and implementation considerations
► Organizational roles relevant to PPO
And specifically in the following key ITIL process and role areas:-
► Capacity management
► Availability management
► IT service continuity management
► Information security management
► Demand management
► Challenges, critical success factors and risks for planning, protection and optimization

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