ITIL Release, Control & Validation

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ITIL Release, Control & Validation

Rs.28,320.00

The ITIL Intermediate Qualification: Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

Course Description

The ITIL Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the service management lifecycle and specifically in the following key ITIL process, role and function areas:

► Change management
► Service asset and configuration management
► Service validation and testing
► Release and deployment management
► Request fulfillment
► Change evaluation
► Knowledge management


Target Candidate:

The target group of the ITIL Intermediate Qualification: Release, Control and Validation Certificate includes, but is not restricted to:

► IT professionals | Business managers | Business process owners
► Individuals who require a deep understanding of the ITIL Certificate in the Release, Control and Validation processes and of how it may be used to enhance the quality of IT service support within an organization.
► IT professionals that are working within an organization that has adopted and adapted ITIL, and who need to be informed about, and thereafter contribute to, an ongoing service improvement programme.
► Operational staff involved in change management, release and deployment management, service validation and testing, service asset and configuration management, request fulfillment, change evaluation and knowledge management, and who wish to enhance their role-based capabilities
► Individuals seeking the ITIL Expert Certificate in IT Service Management for which this qualification can be one of the prerequisite


Prerequisite:

Candidates wishing to be trained and examined for this qualification must already hold the ITIL Foundation Certificate in IT Service Management which must be presented as documentary evidence to gain admission.


Course Outline:

Learning Unit RCV01: Introduction to release, control and validation (RCV)
Learning Unit RCV02: Change management
Learning Unit RCV03: Service asset and configuration management (SACM)
Learning Unit RCV04: Service validation and testing (SVT)
Learning Unit RCV05: Release and deployment management (RDM)
Learning Unit RCV06: Request fulfillment
Learning Unit RCV07: Change evaluation
Learning Unit RCV08: Knowledge management (KM)
Learning Unit RCV09: Release, control and validation roles and responsibilities
Learning Unit RCV10: Technology and Implementation Considerations

Learning Objectives:

Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:
► The importance of service management as a practice concept and service transition principles, purpose and objective
► The importance of ITIL release, control and validation while providing service
► How all processes in ITIL release, control and validation interact with other service lifecycle processes
► What are the processes, activities, methods and functions used in each of the ITIL release, control and validation processes
► How to use the ITIL release, control and validation processes, activities and functions to achieve operational excellence
► How to measure ITIL release, control and validation
► The importance of IT security and its contributions to ITIL release, control and validation
► The technology and implementation considerations surrounding ITIL release, control and validation
► Change management as a capability to realize successful service transition
► Service validation and testing as a capability to ensure the integrity and the quality of service transition
► Service asset and configuration management as a capability to monitor the state of service transition
► Knowledge management as part of enhancing the on-going management decision support and service delivery capability
► Request fulfillment and change evaluation to ensure meeting committed service level performance
► Release, control and validation process roles and responsibilities
► Technology and implementation considerations
► Challenges, critical success factors and risks associated with ITIL release, control and validation


Exam Format:

► Eight (8) multiple choice, scenario-based, gradient-scored questions. Each question will have 4 possible answer options, one which is worth 5 marks, one which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and achieves no marks
► Maximum 90 minutes for all candidates in their respective language
► Candidates completing an exam in a language that is not their mother tongue have a maximum of 120 minutes to complete the exam and are allowed the use of a dictionary
► Closed book exam
► Pass score 28/40 or 70%

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Disclaimer:

PRINCE2® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited. MoR® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited. ITIL® is a registered trade mark of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited. Pearson vue authorized center.

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