ITIL Release, Control & Validation

20,000.00

ITIL Release, Control & Validation

Release, Control and Validation (RCV) Certificate is a free-standing qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

Category:
The ITIL Certificate in Release, Control and Validation is intended to enable the holders of the certificate to apply the practices during the service management lifecycle and specifically in the following key ITIL process, role and function areas:

► Change management
► Service asset and configuration management
► Service validation and testing
► Release and deployment management
► Request fulfillment
► Change evaluation
► Knowledge management

Insights about ITIL Release Control & Validation Training


objectives
Target Candidate
Exam Pre-requisites
Exam Format

Syllabus of Release, Control & Validation Training Course


  • Introduction to Release, Control & Validation.
  • Change Management
  • Service Asset & Configuration Management
  • Service Validation & Testing
  • Release & Deployment Management
  • Request Fulfillment
  • Change Evaluation
  • Change Evaluation
  • Knowledge Management
  • RCV Roles & Responsibilities
  • RCV Technology Implementation Considerations
  • Summary Exam preparation and directed studies

Course Outline:


Learning Unit RCV01: Introduction to release, control and validation (RCV)
Learning Unit RCV02: Change management
Learning Unit RCV03: Service asset and configuration management (SACM)
Learning Unit RCV04: Service validation and testing (SVT)
Learning Unit RCV05: Release and deployment management (RDM)
Learning Unit RCV06: Request fulfillment
Learning Unit RCV07: Change evaluation
Learning Unit RCV08: Knowledge management (KM)
Learning Unit RCV09: Release, control and validation roles and responsibilities
Learning Unit RCV10: Technology and Implementation Considerations

Learning Objectives:


Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:
► The importance of service management as a practice concept and service transition principles, purpose and objective
► The importance of ITIL release, control and validation while providing service
► How all processes in ITIL release, control and validation interact with other service lifecycle processes
► What are the processes, activities, methods and functions used in each of the ITIL release, control and validation processes
► How to use the ITIL release, control and validation processes, activities and functions to achieve operational excellence
► How to measure ITIL release, control and validation
► The importance of IT security and its contributions to ITIL release, control and validation
► The technology and implementation considerations surrounding ITIL release, control and validation
► Change management as a capability to realize successful service transition
► Service validation and testing as a capability to ensure the integrity and the quality of service transition
► Service asset and configuration management as a capability to monitor the state of service transition
► Knowledge management as part of enhancing the on-going management decision support and service delivery capability
► Request fulfillment and change evaluation to ensure meeting committed service level performance
► Release, control and validation process roles and responsibilities
► Technology and implementation considerations
► Challenges, critical success factors and risks associated with ITIL release, control and validation

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