ITIL Service Offerings & Agreements

20,000.00

ITIL Service Offerings & Agreements

Service Offerings and Agreements (SOA) Certificate is a freestanding qualification, but is also part of the ITIL Intermediate Capability stream, and one of the modules that leads to the ITIL Expert Certificate in IT Service Management. The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management as documented in the ITIL Service Lifecycle core publications.

Category:
The ITIL Certificate in Service Offerings and Agreements is intended to enable the holders of the certificate to apply SOA practices service management lifecycle and specifically in the following key ITIL process, role and function areas:

► Service portfolio management
► Service catalogue management
► Service level management
► Demand management
► Supplier management
► Financial management for IT services
► Business relationship management

Insights about ITIL Service Offerings and AgreementsTraining Courses


Objectives
Target Candidate
Exam Pre-requisites
Exam Format

Syllabus of Service Offerings and Agreements Training Course


  • Introduction to Service Management Lifecycle
  • Introduction to service offerings and agreements (SOA)
  • Service portfolio management
  • Service catalogue management
  • Service level management
  • Demand management
  • Supplier management
  • Financial Management for IT services
  • Business relationship management
  • SOA roles and responsibilities
  • Technology and implementation considerations

Course Outline:


Learning Unit SOA01: Introduction to service offerings and agreements (SOA)
Learning Unit SOA02: Service portfolio management
Learning Unit SOA03: Service catalogue management
Learning Unit SOA04: Service level management
Learning Unit SOA05: Demand management
Learning Unit SOA06: Supplier management
Learning Unit SOA07: Financial Management for IT services
Learning Unit SOA08: Business relationship management
Learning Unit SOA09: SOA roles and responsibilities
Learning Unit SOA10: Technology and implementation considerations

Learning Objectives:


Candidates can expect to gain competencies in the following areas upon successful completion of the education and examination components related to this certification:
► Overview of SOA processes and basic principles
► The value to the business of SOA activities
► How the SOA processes rely on a good business case
► How the SOA processes rely on a good understanding of return on investment (ROI)
► Processes across the service lifecycle pertaining to the service offerings and agreements curriculum
► SOA roles and responsibilities
► Technology and implementation considerations
► Challenges, critical success factors and risks

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