Candidates can expect to gain competencies in the following upon successful completion of the education and examination components relating to this certification:
► Introduction to Service Transition
► Service Transition Principles
► Service Transition Processes
► Managing people through Service Transitions
► Organizing for Service Transition
► Technology Considerations
► Implementing and improving Service Transition
► Challenges, Critical Success Factors and Risks
The main target group for the ITIL Intermediate qualification Service Transition Certificate includes, but is not restricted to:
► Chief Information Officers (CIOs)
► Chief Technology Officers (CTOs)
► Supervisory Staff
► Team Leaders
► Service Designers
► IT architects/Planners/Consultant/Audit Managers/Security Managers
► ITSM trainers involved in the ongoing management, co-ordination and integration of transition activities within the Service Lifecycle
► Individuals who require a detailed understanding of the ITIL Service Transition stage of the ITIL Service Lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization
► IT professionals working within or about to enter a Service Transition environment and requiring an understanding of the concepts, processes, functions and activities involved
► Individuals who have attained the ITIL Foundation Certificate in IT Service Management and wish to advance to higher level ITIL certifications
► Individuals seeking the ITIL Expert Certification in IT Service Management for which this qualification can be one of the prerequisite modules
► Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite.
To be eligible for the ITIL Intermediate qualification Service Operation examination, the candidate must have fulfilled the following requirements:
►At least 21 contact hours (hours of instruction, excluding breaks, with an Accredited Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part of a formal, approved training course/scheme.
► A basic IT literacy and around 2 years IT experience are highly desirable.
► Hold the ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications).
► It is also recommended that candidates should complete at least 21 hours of personal study by reviewing the syllabus and the ITIL Service Operation publication in preparation for the examination.
► Eight (8) Multiple Choice Questions
► Scenario based, gradient scored questions
► Each question will have 4 possible answer options, one of which is worth 5 marks, one is worth 3 marks, one is worth 1 mark and one is a distracter and achieves no marks
► Duration : 90 Minutes
► Prerequisite : ITIL Foundation Certificate in IT Service Management (or other appropriate earlier ITIL and bridge qualifications)
► Completion of an Accredited course from an ITIL Accredited Training Provider
► Supervised : Yes
► Open Book : No
► Pass Score : 28/40 or 70%