Service Integration and Management is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organization. The EXIN BCS SIAM Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles.
Service integration and management (SIAM) is a management methodology that is growing in popularity in today’s complex ITIL sourcing environment. Effective SIAM can help organizations integrate the management of multiple service providers, leading to:
- Improved customer satisfaction through a more professional approach to service delivery.
- Improved IT services through the use of proven best practice processes.
- Access to better resources and skills.
- Manage multiple supplier effectively.
- Achieving end to end SLA’s.
- Improved service to the customer organization.
- Lower costs through optimization and best of breed services.
- Flexibility and scalability.
- Working effectively in a SIAM organization.
- Articulating the benefits of SIAM.
- Understand process theory and have an awareness of common processes in a SIAM environment.
- Understanding of SIAM tooling and data considerations.
- Strong governance considerations for SIAM.
WHAT I WILL LEARN?
This certification covers themes such as: potential benefits as well as the challenges and risks of implementing Service Integration and Management. The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem.
- Introduction to Service Integration and Management.
- Service Integration and Management implementation road map.
- Service Integration and Management and its relation to other management practices.
- Service Integration and Management roles and responsibilities.
- Service Integration and Management practices.
- Processes to support Service Integration and Management.
- Service Integration and Management challenges and risks.
Online Certification Exam will be conducted after the training program.You should be able to clear the exam easily with good score because:
- You will get excellent training from the SIAM expert trainers.
- Lot of sample questions will be discussed on each topic throughout the training session.
- Exam preparation session will be there before the actual exam.
- You can expect many questions from the ones which will be discussed during training.