Service Integration and Management is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organization. The EXIN BCS SIAM Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles.


Service integration and management (SIAM) is a management methodology that is growing in popularity in today’s complex ITIL sourcing environment. Effective SIAM can help organizations integrate the management of multiple service providers, leading to:

  • Improved customer satisfaction through a more professional approach to service delivery.
  • Improved IT services through the use of proven best practice processes.
  • Access to better resources and skills.
  • Manage multiple supplier effectively.
  • Achieving end to end SLA’s.
  • Improved service to the customer organization.
  • Lower costs through optimization and best of breed services.
  • Flexibility and scalability.
  • Working effectively in a SIAM organization.
  • Articulating the benefits of SIAM.
  • Understand process theory and have an awareness of common processes in a SIAM environment.
  • Understanding of SIAM tooling and data considerations.
  • Strong governance considerations for SIAM.


This certification covers themes such as: potential benefits as well as the challenges and risks of implementing Service Integration and Management. The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem.

  • Introduction to Service Integration and Management.
  • Service Integration and Management implementation road map.
  • Service Integration and Management and its relation to other management practices.
  • Service Integration and Management roles and responsibilities.
  • Service Integration and Management practices.
  • Processes to support Service Integration and Management.
  • Service Integration and Management challenges and risks.


Online Certification Exam will be conducted after the training program.You should be able to clear the exam easily with good score because:

  • You will get excellent training from the SIAM expert trainers.
  • Lot of sample questions will be discussed on each topic throughout the training session.
  • Exam preparation session will be there before the actual exam.
  • You can expect many questions from the ones which will be discussed during training.

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Exam Format

  •  Exam Format:Objective Type, Multiple Choice.
  •  Exam Duration:1hour.
  •  Number of questions:40.
  •  Open Book:No.
  •  Pass Score:26 out of 40 (65%)
  •  Result:Immediately after the exam.
  •  Certificate:After 2 business days.

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