OVERVIEW
This certificate is primarily aimed at:
Participants will gain extensive knowledge on governance and organisational
structure, integrating lifecycle stages and their processes, implementing and
improving services that improves customer satisfaction.
Upon successfully clearing the ITIL MALC exam, the participant receives 5 Credits.
We deliver ITIL MALC Certification Training in both classroom and live (online virtual
modes).
ABOUT INSTRUCTOR
SOORIYA
- An ITSM professional with ITIL Expert & Prince 2 Certification with nearly 12 years of experience in coordinating networking and IT projects, identifying problems as well as developing innovative solutions.
- Adept in installation, configuration, maintenance & troubleshooting of different operating systems, hardware (desktops, motherboard, laptops, printers, scanners & other peripherals), networking components, services and peripherals in multi-platform environments ensuring maximum uptime.
- Well versed in analyzing information system needs, evaluating end-user requirements, identifying & troubleshooting problems as well as developing innovative networking solutions for complex information systems management.