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SIAM

OVERVIEW Service Integration and Management is a methodology used to manage multiple service providers and to integrate them seamlessly to provide a single business-facing IT organization. The EXIN BCS SIAM Foundation tests a candidate’s knowledge and understanding of the terminology and the core principles. Key Benefits of SIAM Training and Certification Service integration and management (SIAM) is a management methodology that is growing in popularity in today's complex ITIL sourcing environment. Effective SIAM can help organizations integrate the management of multiple service providers, leading to: • Improved customer satisfaction through a more professional approach to service delivery • Improved IT services through the use of proven best practice processes • Access to better resources and skills • Manage multiple supplier effectively • Achieving end to end SLA's • Improved service to the customer organization • Lower costs through optimization and best of breed services • Flexibility and scalability • Working effectively in a SIAM organization • Articulating the benefits of SIAM • Understand process theory and have an awareness of common processes in a SIAM environment • Understanding of SIAM tooling and data considerations • Strong governance considerations for SIAM